旅行保险理赔

We've made a change. Starting on November 16, 2020, Global Excel Management Inc. will be providing claims and emergency assistance services. CanAm Insurance Services (2018) Ltd.将提供销售和保单变更服务。
如要详细了解这些变更将如何对您产生影响，请立即查看我们的常见问答。

旅行保险理赔中心

无论您是出门旅行时需要医护服务，还是由于承保范围内的意外原因需要更改旅行计划，道明保险都可随时为您提供帮助。因此，通过24小时全天候客户支持以及有关如何提交理赔的分步指南，您可轻松开始理赔流程。

如果您在外出时遇到意外情况，请务必与我们的管理公司联系。如果遇到紧急医疗情况，请立即或尽快致电我们的管理公司。如有延误，可能造成保险的最高理赔额降至合资格紧急医疗费用的80%，最多不超过$30,000。

Please read our instructions below to submit your claim, to appeal a decision and for more information about our TD Travel Insurance Plans.

准备进行理赔？

Go online or call us

Start the claim process by visiting the Online Claims Portal and complete all steps in the "notify us of a claim" section and attach all required documentation.
或
道明保险客户？ Call our Administrator 24/7 at 1-800-359-6704 toll free from Canada or the U.S. or from other countries by calling collect at +1-416-977-5040.

TD信用卡客户？ Call our Administrator 24/7 at 1-866-374-1129 toll free from Canada or the U.S. or from other countries by calling collect at +1-416-977-4425.

TD Affinity客户？ Call our administrator 24/7 at 1-833-962-1140 toll free from Canada or the U.S. or from other countries by calling collect at +1 519-988-7692.

致电后，我们会通过电子邮件或邮件将保险理赔表发送给您。

如果根据您的情况需要纸质保险理赔表，您可以填写并将保险理赔表和所有必要文件邮寄至：
Global Excel Management Inc.
73 Queen St.
Sherbrooke, QC, J1M 0C9
Follow-up

我们的管理公司对您的理赔申请进行评估时，可能会联系您要求提供其他必要信息。
当等待保险理赔决定时，如果您想了解保险理赔的状态：

访问我们的网上保险理赔门户
或
通过电话联系我们

道明保险客户？ Call our Administrator at 1-800-359-6704 Monday to Friday, from 8 a.m. to 8 p.m., EST

TD信用卡客户？ Call our Administrator at 1-866-374-1129 Monday to Friday, from 8 a.m. to 8 p.m., EST

TD Affinity客户？ Call our administrator at: 1-833-962-1140 Monday to Friday, from 8 a.m. to 8 p.m., EST
决策

您将通过邮件或电子邮件获知我们的决定。

如何对决定提出上诉

我们随时准备在索赔过程中或之后为您提供支持。 If you're not satisfied with the outcome of your claim, you may appeal the decision on the Contact Us section of our Online Claims portal page or mail in your forms:

网站：网上保险理赔门户

邮寄：Global Excel Management Inc.
73 Queen Street
Sherbrooke, Quebec, J1M 0C9

Residents of Saskatchewan: If you are a resident of Saskatchewan and would like to contact the Financial and Consumer Affairs Authority, please call 306-787-9006, email at fcaa@gov.sk.ca or mail FCAA, Suite 601, 1919 Saskatchewan Drive, Regina, Saskatchewan, S4P 4H2.

道明保险客户？
Visit us here for more information on travel insurance.

TD信用卡客户？
To view your travel insurance policy through your credit card visit, www.td.com/agreements

信心之旅

We’re ready to help when you need us most.

拨打电话联系我们，我们将解答您的疑问或向您介绍整个理赔流程，让您尽快继续享受愉快的旅程。

旅行保险理赔