高级客户投诉办公室

The Senior Customer Complaints Office is an impartial body within TD charged with reviewing escalated Canadian customer complaints that remain unresolved after the completion of the first two steps of TD's Customer Problem Resolution Process.

Kerry Robbins is the Vice President & Head of the Senior Customer Complaints Office. Kerry has been with TD for over 25 years in increasingly senior roles in a wide variety of areas, including Direct Channels, Branch Banking, and Real Estate Secured Lending. Kerry has a BA from King's University College at Western University and a Masters of Business Administration from Anglia Business School in Cambridge, England.

She also serves as Director on the board of the London Chamber of Commerce. Kerry凭借深厚的经验与业务知识以及广泛的人际关系网络、公平感和诚信，在道明银行备受认可。

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